Privacy Policy

1. Introduction

Ben Cleaning Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or contact us through our website
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website
• Communicate with us via email, phone, or other methods
• Use our cleaning services

This information may include:

• Name and contact information (email address, phone number, postal address)
• Business information (company name, business address)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our cleaning services
• To process and respond to your inquiries and requests
• To send you service-related communications
• To send you marketing communications (with your consent)
• To process payments and manage your account
• To comply with legal obligations
• To protect our rights and prevent fraud
• To analyze website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and website hosting.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: